Assertive Communication Skills – 1 Day Training | Portland, OR
Learn to express ideas confidently, set healthy boundaries, and handle workplace interactions with clarity and respect.
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Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
Assertiveness is a key skill for confident, respectful, and effective workplace communication. This 1-day interactive program is designed to help you find the right balance between passivity and aggression, enabling you to express your ideas, needs, and opinions clearly and constructively.
Through practical exercises, guided reflection, and peer interaction, the course focuses on building confidence in communication, managing challenging conversations, and setting professional boundaries without creating conflict. By the end of the session, you will gain the tools to communicate with clarity, remain composed under pressure, and build credibility in professional interactions.
Learning Objectives
By the end of this course, you will be able to:
- Understand and apply the principles of assertive communication
- Express ideas and feedback with clarity and confidence
- Handle workplace challenges and conflicts with emotional control
- Strengthen credibility, influence, and professional presence
- Maintain empathy and professionalism in difficult situations
Target Audience
This course is ideal for professionals seeking to enhance confidence and effectiveness in workplace communication, including:
- Team leaders and supervisors
- Managers and executives
- HR and people managers
- Project coordinators and client-facing professionals
- Individuals who find it challenging to say “no” or express themselves confidently
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Highlights
- 8 hours
- ages 18+
- In person
- Paid parking
Refund Policy
Location
Regus - Portland - US Bancorp Tower
111 Southwest 5th Avenue#Suite 3150
Ph No +1 469 666 9332 Portland, OR 97204
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Agenda
Module 1: Understanding Assertiveness
• Defining assertiveness vs. passive and aggressive behavior • Recognizing the impact of communication tone and style • Self-assessment: identifying your current communication pattern • Icebreaker Activity
Module 2: The Psychology of Confidence and Self-Expression
• Overcoming fear and hesitation in communication • Building inner confidence and positive mindset • Understanding personal triggers and emotional control • Case Study
Module 3: Assertive Language and Behavior
• Using “I” statements to express needs clearly • Mastering tone, timing, and body language • Balancing empathy and firmness in conversations • Activity