Telephone Debt Collection 1 Day Workshop |Fremont, CA

LearneRRing

Get ready to master the art of phone persuasion and debt collection tactics in this interactive workshop - your bank account will thank you

For venue details reach us at info@learnerring.com

<h2>Event Details</h2><ul><li>Duration: 1-Day Practical Training (8 Hours)</li><li>Timing: 9:00 AM – 5:00 PM (including breaks)</li><li>Location: Location shared via email ( Complete Address )</li><li>Format: Classroom Training (Virtual option available on request)</li><li>Language: English</li><li>Certificate: Course Completion Certificate</li><li>PDUs Awarded: 8 Professional Development Units</li><li>Contact: info@learnerring.com</li></ul>

<h3>🔎 Event Description</h3>This Telephone Debt Collection Workshop is a highly practical, skills-based training designed for professionals who handle overdue payments, outstanding invoices, and debt recovery conversations over the phone.Participants will learn proven telephone debt collection techniques, effective debtor communication strategies, and structured call handling frameworks that help improve recovery rates while maintaining professionalism and compliance.The workshop focuses on real-world debt collection scenarios, helping delegates confidently manage objections, disputes, payment resistance, and emotionally charged conversations. By the end of the day, participants will be equipped with repeatable call structures, negotiation skills, and best-practice techniques that can be applied immediately in their role.This session is ideal for organisations looking to improve collection performance, reduce bad debt, and strengthen customer relationships without damaging brand reputation.<h3>👥 Who Should Attend</h3>Debt Collection Officers Call Centre Collection Agents Credit Control Executives Accounts Receivable Professionals Customer Service Staff handling payments Finance and Credit Department Teams<h3>🎯 Learning Outcomes</h3>By the end of this one-day workshop, participants will be able to:Follow a clear, step-by-step telephone debt collection call structure Handle difficult debtors with confidence and control Identify different debtor personality types and adapt communication style Respond effectively to payment objections and disputes Apply ethical and professional negotiation techniques Close calls with clear outcomes and payment commitments<h2>🕘 Detailed Agenda &amp; Time Schedule</h2><h3>9:00 AM – 9:30 AM</h3>Registration &amp; Workshop Introduction Welcome and objectives Overview of telephone debt collection challenges Setting expectations for the day<h3>9:30 AM – 10:45 AM</h3>Module 1: Foundations of Effective Debt Collection The role and responsibility of a professional debt collector Attitude, skills, and knowledge required for successful collections Understanding the psychology of debt and non-payment Identifying the four common debtor behaviour types Using account information effectively before making a call<h3>10:45 AM – 11:00 AM</h3>☕ Tea / Coffee Break<h3>11:00 AM – 12:30 PM</h3>Module 2: The Telephone Debt Collection Call Process Pre-call preparation and account review Structuring a debt collection call from opening to close Building rapport while maintaining authority Handling debtor stalls, excuses, and avoidance tactics Managing debt disputes professionally Developing the mindset of a confident collection agent<h3>12:30 PM – 1:30 PM</h3>🍽️ Lunch Break<h3>1:30 PM – 3:00 PM</h3>Module 3: Handling Objections &amp; Difficult Conversations Common debtor objections and how to respond Techniques for dealing with angry or defensive debtors Keeping control of the conversation Language that encourages cooperation and commitment Maintaining professionalism under pressure<h3>3:00 PM – 3:15 PM</h3>☕ Tea / Coffee Break<h3>3:15 PM – 4:30 PM</h3>Module 4: Debt Collection Best Practices &amp; Negotiation Skills Ethical negotiation principles in debt recovery Balancing firmness with empathy Payment negotiation strategies that work The “Close-Out” technique for securing commitments Ten proven telephone debt collection best-practice techniques<h3>4:30 PM – 5:00 PM</h3>Module 5: Call Closure, Action Planning &amp; Wrap-Up Confirming payment arrangements and next steps Documenting call outcomes correctly Personal action planning for immediate workplace application Final Q&amp;A and workshop summary

🎓 CertificationAll participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participants Corporate &amp; Team Training AvailableWant this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at corporate@learnerring.com for details.

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Telephone Debt Collection 1 Day Workshop |Fremont, CA

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Telephone Debt Collection 1 Day Workshop |Fremont, CA

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For venue details reach us at info@learnerring.com

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