The Ultimate Customer Care® 1 Day Expert-led Training in Minneapolis, MN
Join Us! This Customer Care course is not just a training. It is a strategic investment in your customer relationships.
Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs
Course Overview:
Positive customer relationships are crucial for survival in today’s competitive marketplace. In many cases, the quality of your customer care is the key factor that sets you apart from your competitors.
Customer care is not just about handling complaints—it’s about creating a positive experience at every interaction. However, with customers becoming less tolerant and more demanding, meeting these expectations can be a significant challenge.
Our The Ultimate Customer Care® course provides the tools, materials, and knowledge needed to deliver exceptional service. Participants will learn how to create a consistent and rewarding customer experience that encourages loyalty and repeat business.
With this training, your organisation will benefit from:
- Improved customer retention
- Enhanced and protected brand reputation
- Customers who feel valued, appreciated, and understood
- More confident staff who enjoy customer interactions
- Increased positive word-of-mouth
All of these contribute to building loyal, long-term customer relationships. That’s why professional customer care training is an essential part of any organisation’s development programme.
Learning Objectives:
By the end of this customer care training course, participants will:
- Be able to explain the importance of customer care for both themselves and their customers
- Understand how they are currently perceived by customers and develop an action plan to improve this perception
- Clearly distinguish between transactional and relational customers, and understand how to meet their different needs
- Identify gaps in service delivery and take steps to address them
- Develop a shared set of customer care values that can be consistently applied
Prerequisites:
None
Technical Requirements:
For In-house training:
- Projector, Screen or TV
- HDMI cable
- Notebook, Pen
- Internet
- Laptop or tablet
Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break
Good to know
Highlights
- all ages
- In person
- Paid parking
Refund Policy
Location
Regus - Minneapolis
120 South 6th St 23rd floor
PH- +1 617 789 0913 Minneapolis, MN 55402
How do you want to get there?
Agenda
The Importance of Customer Care
Exploring why customer care is vital for businesses and the impact poor customer care can have.
What’s in it for me?
Understanding why customer care matters on an individual level and how poor service experiences affect customers emotionally.
Customer Perception
Examining how customers perceive the organisation’s brand and overall service experience.