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Organizing an event

Create, manage, and check in guests on the Organizer App

With guests lists, you can create orders for guests without impacting your event capacity or ticket quantity. When you create a guest, can issue QR codes to them so they'll have scannable tickets for your event. To get started, download the Eventbrite Organizer App and go to Guest list.

In this article

Requirements and restrictions
Create a guest list
Edit or delete a guest list
Add guests
Email a confirmation to your guests
Check in guests
Get a notification when a guest is checked in
Remove guests

Requirements and restrictions

Account requirements

Admins and owners are able to access this feature. If you're not an admin or owner, you'll need the following permissions:

Manage guest lists: to create guest lists and add or delete guests
View guest lists: to access guest information
Check-in attendees: to check in tickets, including guest tickets

Guest list restrictions

You can create up to 50 guest lists per event.
Guest list orders can’t be edited. Instead, delete and re-add them.
Guests added to a reserved seating event can’t be assigned to a seat.
Guest orders are not eligible for ticket or event changes.

Create a guest list

To create a guest list:

Log in to the Organizer App.
Go to your event.
Select Guest list.
Select Create list.
Enter a list name.
Select Save.

After you make your first list, you can create new lists by going back to Guest list. Then, select the three-dot menu and choose Add new list.

Edit or delete a guest list

After creating a guest list, you can change its name or delete it. You can't delete a guest list if any guests on the list have been checked in.

To edit a guest list:

Log in to the Organizer App.
Go to your event.
Select Guest list.
Select the three-dot menu.
Choose to edit the name or delete the list.

Add guests

To add guests to an existing list, take the following steps.

1. Log in to the Organizer App.

2. Go to your event.

By default, the app opens your most recently viewed event. To switch events, tap the menu button at the top left corner.

3. Select "Guest list."

4. Select a list.

5. Select "Add new guest."

6. Enter your guest's information.

Enter the following information:

First and last name
Email (optional): If included, the guest will receive a ticket in their Eventbrite account.
Total guests
Ticket type
Who they were invited by (optional)
Add note: Notes are not visible to guests.

Check Email a confirmation to this guest if you'd like to send your guest an email confirmation.

Turn on Get a check-in notification for this guest if you'd like to receive an app notification when they are checked in. This will only notify the person who created the list.

7. Select "Add guest."

8. Select the three-dot menu to add more guests.

If you need to make changes to a guest's information, remove the guest and re-add them.

Email a confirmation to your guests

When you make a guest and check Email a confirmation to this guest to send an email with information on how to access the guest tickets.

You can also send an email confirmation by taking the following steps:

Log into the Organizer App.
Go to your event.
Select Check-in.
Locate your guest in the list.
Select the guest.
Select Send confirmation.
Select Send.

Use the search bar to locate specific guests. You can also select Guests to only display the guests for your event.

Check in guests

If you entered an email address for the guest, they will be able to access their tickets in the Eventbrite app or print them off from the Eventbrite website. These tickets will have scannable QR codes just like the rest of your attendees.

You can also check in guests manually by locating their name on your check-in screen.

Learn how to check in attendees at your event with the Eventbrite app for organizers.

Get a notification when a guest is checked in

You can get a notification from the Organizer App when a particular guest is checked in at your event.

To enable this feature, make sure that Get a check-in notification for this guest is turned on when you add the guest. Then, make sure your device meets the following requirements:

You've downloaded the Eventbrite Organizer App.
You've logged into the app with the account used to add the guest.
You've enabled the "Guest arrival" push notification.

To turn on the "Guest arrival" push notification:

Log into the Organizer App.
Select the three-dot menu.
Select Settings.
Select Push notifications.
Enable Guest arrival.

Make sure to also review the notification settings on your device as well. This will ensure you receive the notification in the way you want.

Remove guests

Guests who have already checked in can't be deleted.

To remove guests from your guest list:

Log in to the Organizer App.
Go to your event.
Go to Check-in.
Locate your guest in the list.
Select the guest.
Select the three-dot menu.
Select Delete guest.